Supervisor, Trade Operations - Silao, México - Livingston International

Livingston International

Empresa verificada

Silao, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Supervisor, Trade Operations
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.

Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade.

Learn how you can make an impact at Livingston.

Job Type:
Full Time

Location:
OffSite NIDEC Guanajuato Silao

JOB SUMMARY:

The Supervisor, Trade Operations is responsible for supervising the functions of the Trade Operations Import Team including workload planning, scheduling, coaching, continuous improvement, crisis management, client initiatives and performance management while meeting the needs of both internal and external customers.

KEY DUTIES & RESPONSIBILITIES:

Facilitate multiple client calls to review action registers and project trackers.
Resolve escalated client concerns or issues.
Resolve escalated import movements for resolution.
Create and deliver regular and ad hoc reports to internal and external resources.
Compile and complete monthly metrics.
Prioritize daytoday operational requests/volume and reallocate resources based on workload and staffing.
Conduct team huddles to establish daily priorities and projects.
Evaluate staff performance using SMART Goals and regular reviews to ensure internal and client goals are being met and performance is at an exceptional level and take appropriate action if issues arise and provide both complimentary and constructive feedback and collaborate with employees for recommend solutions.
Supervise staff by conducting team and individual meetings, coaching and guiding staff for future development, and creating and monitoring performance improvement plans.
Monitor and review employee utilization.
Develop or update procedures and business rules through the analysis of data for continuous improvement.
Monitor performance to confirm all client service level agreements are being met or exceed client expectations.
Coordinate coverage based on client schedule requirements based on client and company needs.
Audit staff for performance for compliance and improvement opportunities.
Develop and deliver training to staff. Provide coaching where necessary for improvement.
Manage and monitor imports via ocean and rail through clientbased systems.
Manage critical client needs in support of high visibility or time sensitive moves by coordinating with the client, broker and any applicable Global Trade Management (GTM) teams.
Escalate any delays or difficulties to the client and GTM management for immediate resolution.
Support client specific audits and documentation. Including data, root cause analysis and corrective measures.
Perform other related duties as assigned by management.
Adhere to established policies and procedures.