Service/customer Experience Analyst - Naucalpan, México - Ford de México

Ford de México

Empresa verificada

Naucalpan, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Mexico

TRENDING
***
The Role:Regional Support for Parts & Service and CX needs.

Your Impact:

Roles & Responsibilities

Parts Backorders
CLP requests (Support Specialists)
Reporting / Analytics (CX and P&S)
Business Meeting Support (e.g. Monthly

CX & P&S FDAF decks, R4R)

Labor Rate Requests (support SPM)
Data Issues Resolution
FordProtect & Warranty Claims

Support/Exceptions

What You'll Need:

Experience, Background & Requirements

Bachelor's Degree in Marketing, Finance, or Business
Field dealer contact experience preferred
Knowledge of dealership operations and dealership financial statements/sales and profit forecasts

- 2+ years of experience in Sales related jobs

- Availability to hybrid work

- Strong communication skills in English (both written and verbal)

Competencies & Skills

Strong interpersonal / leadership / organizational skills and competencies
Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel
Able to work independently, and with ambiguity
Strong verbal and written English proficiency
Experience in the Microsoft Office suite
Ability to work with accuracy under pressures of time and workload
Comprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)
Ability to manage deadlines and timelines with multiple inputs and complexities
Field dealer relationship experience ensuring an understanding of the dealer dynamic and ability to gain dealer trust
Extraordinary teamwork, collaborative skills and demonstrated behaviors
Customer service mindset

DISCLAIMER:

Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability

ABOUT US
At Ford Motor Company, we believe freedom of movement drives human progress.

With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

ABOUT THE TEAM

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