Experienced Tech Support Professional - México - Honeywell
Descripción
Join a team recognized for leadership, innovation and diversity:
- Responds to situations where firstline product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Problem Solving
- Problems are identified and solved using existing tech web information, utilizing mínimal imaginative problemsolving skills.
YOU MUST HAVE
-
Bachelor ́s Degree on Engineering, Computer Science or related:
-
Strong English verbal and written communications skills:
-
3 to 5 years of Tech Support Experience or related:
-
Excellent customer service skills:
-
2 years of Networks; BACnet, TCP/IP, Routers, and Switches, etc
:
WE VALUE
-
Experience with Niagara Framework is a plus:
-
Experience in installing, commissioning, servicing, and troubleshooting building controls products:
-
Strong continuous improvement mindset, strong leadership impact:
-
Understanding of Direct Digital Controls (DDC) Programming (preferred:
-
Demonstrated experience with Knowledge Management & Call Center Management:
-
Good administration skills:
-
Some experience with a variety of the businesses product programming languages:
Additional Information:
-
JOB ID:
req438886
-
Category:
Customer Experience
-
Location:
Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Nonexempt
Más ofertas de trabajo de Honeywell
-
Service&Repair Technician I
Apodaca, México - hace 14 horas
-
Lean Specialist
Ciudad Juarez, México - hace 1 semana
-
Advanced Test Engineer
Juárez, México - hace 3 semanas
-
ISC Operations Manager
Chihuahua, México - hace 4 semanas
-
Inside Sales Rep Ii
México - hace 1 semana
-
Manufacturing Engineer I
Mexicali, México - hace 4 semanas