- Bilingual (English & Spanish)
- Must be detail-oriented and organized
- Must possess critical thinking skills as well as the ability to manage time
- Needs to communicate well with co-workers (verbal and written).
- Professional phone etiquette and written skills
- Ability to deal with irate customers and complaints while maintaining composure and control of the situation.
- Knowledge of Microsoft
Customer Service Representative - Mexico City, México - Global Excel Management Inc
Descripción
Job Description
As a Third-Party Administrator for dozens of Healthcare Insurance companies located overseas, the Customer Service Representative is responsible to handle Inbound requests received via phone and email for "Expat", "Destination" and "Travel" patients whose medical services will take place either in the United States or the rest of the world. Besides providing coverage details to medical Providers/insured Members, coordinating cashless appointments worldwide, providing bill status information to Providers, the CSR will work closely with the Case Management department on services that require an authorization which include identifying services that must be pre-certified and initiating the pre-authorization process. Last but not least, the CSR will be working with Account Management for any bill related matters that need to be escalated.
Requirements
We offer you
Global Excel offers you a competitive salary, benefit package and performance bonus.
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