Production Management Sr Lead - Ciudad de México - Citi

Citi

Empresa verificada

Ciudad de México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Responsibilities:

Manages one or more apps support teams.
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly longterm strategic fixes.
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with followthrough to resolution.
Requires awareness of audit and compliance related issues.
Contributes to formulation of strategies for apps support and other functional areas.
Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
Performs other duties and functions as assigned

Qualifications:

610 years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholde

Education:

Bachelor's/University degree, Master's degree preferred or technical/bachelor's degree with at least 15 years of experience on the field

Talk, read and write English (fluent)

Customer service excelence

Leadership

Team Management

Excellent communication

DESIRABLE:

Experience on Credit Origination Systems, Credit Risk System, Fraud Detection Systems, Credit Decision Systems and Credit Risk Portfolio evaluation systems

Experience with support technologies:
Service Now, Splunk, AppDynamics, Evolven.

Excellent knowledge/experience with Credit Origination Systems.
Good knowledge/experience with Credit Cards Systems.
Good knowledge/experience with Fraud Detection Systems.
Excellent knowledge/experience with Credit Decision Systems and
Good knowledge/experience Credit Card Risk Portfolio evaluation systems.
Knowledge on Credit Cards, Retail, PYME and Mortgage products.
Good knowledge on Middleware Technology (TIBCO SOA Services, API/Microservices, MQ).
Knowledge on Data Base Technology (ORACLE, DB2)

Job Family Group:

Technology

-
Job Family:

Applications Support

-
Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting