Contact Center Supervisor - Monterrey, México - Afni, Inc.

Afni, Inc.

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Vacante para la empresa Afni, Inc.

en Industrial -Monterrey, Nuevo León:
The Contact Center Supervisor will supervise and develop a team of call center agents. You'll drive performance, build a team, and help develop individual skills.

Activities

Work with a team of people and help them get the most out of their natural talents.
Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.
Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

Requirements:

Have +2 years of supervisory experience.
Background in sales, customer service, retail, telecommunications, or related field preferred.
Possess a strong service background with the ability to drive results for your team.
Are a strong leader and good relationship builder.
Have a naturally positive attitude.
Know your way around Microsoft Office products.
Are a problemsolver with a genuine desire to help people be successful.
Can work on more than one thing at a time and know how to prioritize.

Nível de educación deseada:

Media Superior

Nível de experiência deseada:

Nível Experto

Función departamental:

Atención al cliente

Industria:

Call Centers / Telemarketing

Habilidades: