SaaS Technical Support — Escalations - Mexico City - Welocalize

We're looking for a Escalation Technical Support Specialist who is passionate about technical problem solving working with customers and enabling the customer support team. · Proven experience in a customer technical support role while handling account management escalations/li> ...

The Senior Brand Payments Associate plays a key role in managing and supporting essential processes within the Brand Payments function. · ...

MEX HUB SCIB Operations Jr Analyst ICountry: MexicoJob Descriptions: · Derivatives Operations · • Execute daily tasks related to trade processing of derivative products, FX and MM, trade maintenance, settlement, reconciliation, electronic and paper confirmations as well as issues ...

We are looking for Help Desk English to provide technical support via phone, chat or email to end users and identify diagnose and troubleshoot technical issues related to hardware and software. · ...

The role of Operations Analyst II is a critical position within the bank's operations team. The candidate will be responsible for executing daily tasks related to trade processing, FX and MM, trade maintenance, settlement, reconciliation, electronic and paper confirmations as wel ...

The Principal Customer Response Manager (CRM) is a specialized individual contributor role within the Global Support organization. · ...

Provides in-depth technical support for application issues escalated from L1. · ...

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands lik ...

Consultant shall perform the following activities as part of Level 1 Chat Support: · Real-time Technical Assistance · Incident Management · Escalation Protocols · User Experience · Procedures Manual · Provide real-time technical assistance; capture and log incidents in ServiceNow ...

Chat support services for IT Service Desk. · Equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; · ...

Who we are · About Stripe · Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our m ...

· About Us · HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesse ...

The Customer/Client Billing Specialist I provides specialized support to all Mindbody customers regardless of platform and supports all levels of Customer Experience utilizing multiple methods of contact, primarily phone calls and emails. · This position handles internal and exte ...

Requirements: · Diploma or studying Computer Science or any related career. · B2/B2+ English Proficiency. · At least 1 year of experience in similar positions - IT technical support. · Knowledge in the management of Windows & Mac OS network configuration. · Knowledge in PC Mainte ...

Job Summary: · The Team Lead, Support is responsible for overseeing ticket quality, SLA adherence, and operational performance of the Level 1 POS Support team, ensuring consistent and accurate support delivery aligned with defined service standards. · The Team Lead provides clear ...

The Inbound Activations Support Phone Team provides onshore live phone support to assist Merchants with their onboarding experience. · ...

The Principal Customer Response Manager (CRM) is a specialized individual contributor role within the Global Support organization responsible for owning and managing critical customer account escalations. · Act as the primary escalation lead for high-impact customer accounts ensu ...

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personal ...

The Manager Client Program Management is responsible for supporting the delivery of client programs and ensuring day-to-day operational commitments are met. · ...

· The Service Manager will ensures day-to-day service and/or support delivery (e.g. support service, implementation service, hardware, licenses) to Agfa customers and/or the Agfa organization. The Service Manager is responsible for managing the relevant Service department by mon ...

The Principal Customer Response Manager (CRM) is responsible for owning and managing critical customer account escalations from onset through stabilization and closure. This role acts as the single point of accountability within Support for escalated accounts, ensuring issues are ...