Bus Admin and Operational Mgmt - Tlahuac, México - HSBC

HSBC

Empresa verificada

Tlahuac, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Regional Chief of Staff

Role Purpose

Reporting to the Wholesale LAM Head this is a key leadership position responsible for providing leadership around business strategy, build-out and operational requirements of the regional Wholesale business.

Acting as a confidante and trusted advisor to the Regional Head of Wholesale and Country Heads of Wholesale, the role requires facilitating strategic decisions, mediating and aligning across senior Global Business (GB), Global Functions (GF) and Digital Business Services (DBS) colleagues, implementing the strategy and mitigating risks and issues as they arise.

The role wholesale Business.

Accountabilities for Business, Customers and Stakeholders

The role holder will:

Manage the general daytoday operational requirements, including people strategy and resourcing, financial cost control and planning, governance, strategy and regional construct/structure;
Develop/manage the function/programme's governance, control structures and performance scorecards (KPIs) to ensure project milestones, budgets, resources and employee engagement aspirations are met, implementing mitigating actions as appropriate;
Oversee and manage internal governance and programme frameworks (committees/meetings, actions and submissions);
Act as a key strategic partner and contact point to DBS subfunctions; whilst ensuring performance metrics are met for service provision
Ensure strong collaboration with Global Business (GB), Global Functions (GF) and DBS teams to mobilise initiatives requiring cross functional input;
Facilitate strategic decisions, mediating and aligning across our senior GB/GF/DBS colleagues;
Engage with functional stakeholders (e.g. Human Resources, Information Technology, Finance), Product Partners and the other Global Businesses to ensure progression against plans; and
Provide leadership and oversight around the strategy and design of the construct, including designing and leading sensitive programmes;
Support/implement the continuing development or transformation of the function's operating model to ensure the business operates increasingly effectively and efficiently and is able to deliver HSBC's strategic goals;
Ensure all key stakeholders are informed on projects as appropriate, e.g. via appropriate governance forums;
Embed the function's vision and values, to inspire and engage people to create an inclusive, high performing and executioncentric culture;
Ensure effective communication of strategy, and the measurement of its implementation and objectives, as well as other business priorities across the team.

Requirements

Leadership & Teamwork

Outstanding leadership, interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels
Exceptional relationship management skills with experience in team building and managing a wide range of projects, across multiple workstream teams and stakeholders of different levels, cultures, and across Global, Regional and Country operating models;
Promote the value of challenging the status quo, seeking to improve ways of working and having a forwardthinking mindset, in line with the Group's values and strategy;
Role modelling a positive work culture based on respect for people, integrity of actions, creativity and collaboration leading to increased productivity
Proven ability in developing and managing high performing teams with clear vision; focused on orchestrating the strategic change agenda and driving tangible customer outcomes

Functional Knowledge

Thorough understanding of HSBC Group structures, values, behaviours, processes and objectives
Well established understanding of the financial services landscape and competitor developments, business accumen
Strong knowledge and understanding of the external environment within the Market regulatory, political, competitor and economic
Demonstrated GB/GF business knowledge
Outstanding relationship management, interpersonal, communication skills; the ability to negotiate and influence across networks of matrixed stakeholders to manage stakeholder to one Global solution
Experience of operating in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group
Ability to drive change forward with pace, whilst setting and managing realistic expectations, often requiring critical upfront challenge
Knowledge and experience of being flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group;
Knowledge and experience with management and control of multiple complex programmes/business transformation which have ambitious goals and high change requirements
Strong analytical background and proven ability in analytical rigor, including being able to contextualise data into business activities and conclusions