Customer Service Representative/call Center - Tijuana, México - SOLRITE ELECTRIC LLC

SOLRITE ELECTRIC LLC

Empresa verificada

Tijuana, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

SOLNOVA is searching for a Customer Support Representative for our Support team. The Support representative is responsible for underwriting consumers who have applied for solar financing.

We are looking for someone interested in the renewable energy sector and in a stable work environment on a transaction processing team.

(NO BACK TO BACK CALLS)

Responsibilities

Able to work on site.
Bilingual Support: Communicate fluently and effectively in both English and Spanish to assist customers who prefer to communicate in their native language.
Develop a deep understanding of our products or services to provide accurate and relevant information to customers.
Identify customer needs and concerns and work diligently to find solutions. Escalate complex issues to the appropriate team or supervisor when necessary.
Provide basic technical support and troubleshooting assistance for customers encountering issues with our products or services.
Maintain detailed and accurate customer records, including interactions, inquiries, and resolutions, using CRM software.
Resolve routine, complex, and unique questions/issues.
Ensure facilitation of firstcall resolution and customer satisfaction on all transactions handled.
Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.
Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any followups required on our customer's part and updates.
Other duties as assigned

Minimum Requirements

Bilingual
High school diploma or equivalent; bachelor's degree preferred.
Proficiency in both English and Spanish, with excellent verbal and written communication skills in both languages.

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Previous customer service or call center experience is a plus
:

Strong problemsolving abilities and a customercentric mindset.
Exceptional interpersonal skills and the ability to empathize with customers.
Familiarity with CRM software and customer service tools is a plus.
Availability to work flexible hours, including evenings and weekends if required.
Patience, resilience, and the ability to remain calm under pressure.

Working Conditions

Openoffice environment

Location:

Tijuana, Mexico
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law._

Pay:
$15, $18,000.00 per month

Application Question(s):