Digital Analyst Customer Service - Colonia Santa Fe, México - Gates Corporation

Gates Corporation
Gates Corporation
Empresa verificada
Colonia Santa Fe, México

hace 4 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Let's simplify itthink belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?


WHAT TO EXPECT

Key responsibilities

  • Review quality specifications and technical design documents to provide timely and meaningful input and feedback related to technology development
  • Liaise with internal teams (e.g. developers and product managers) to identify system requirements
  • Execute detailed, comprehensive and wellstructured test plans and test cases to support technology identification and implementation
  • Estimate, prioritize, plan and coordinate testing activities
  • Identify, record, document, and track bugs/fixes/updates
  • Monitor all stages of software, firmware and hardware development to identify and resolve issues in order to meet quality standards
  • Establish, monitor and address issues through rootcause, utilizing Quality Assurance metrics
  • Lead the problemsolving process through rootcause resolution
  • Advocate as the Voice of the Customer by collecting and acting upon endcustomer data
  • Provide reporting and assessment of collected qualitative and quantitative data
  • Support customer setup and troubleshooting, both in testing and installed use cases
  • Maintain close interaction with stakeholders
  • Stay uptodate with new testing tools and test strategies

ABOUT YOU
years of experience Computer Science, Engineering or equivalent degree or equivalent experience

  • 2+ years of experience with software Quality Assurance; software QA methodologies, tools, processes, and various stages of software quality assurance including configuration, performance testing, requirements analysis, test planning, reporting/control and root cause analysis; software test development and software testing, particularly using automated testing tools and developing clear, concise and comprehensive test plans and test cases with the ability to design tests and test software, quickly and effectively
  • English fluent
  • Experience using various bug tracking, source control and build release tools (ie: TFS, JIRA, GIT)
  • Familiarity with software languages and technologies, and interest in understanding and keeping up with new developments in the software industry
  • Organized and processoriented individual with ability to maintain excellent process/testing/build release documentation and reports.
  • The ability to communicate effectively to present ideas and concepts in English
  • Effective working in a team environment with mínimal supervision
  • Experience with performance and/or security testing
  • Experience with Flutter / Dart programming language
  • Experience in implementing engineering or scientific algorithms and numerical methods
  • Experience working in an Agile development process
  • The ability to understand engineering calculations in a variety of formats and create test plans and tests for them
  • Experience working with 3rd party software and firmware providers
  • Experience working in a global environment
  • Experience in a customerfacing environment

WHY GATES?
Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE.

While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science.

We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.


WORK ENVIROMENT


While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.

The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.


Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees.

Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.


ARE YOU DRIVEN BY POSSIBLITY?
**#LI-KI
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