Fulfillment Manager- Mexico - Ciudad de México - NCR Corporation
Descripción
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Fulfillment Manager (II)
• Works on problems of diverse scope, which require analysis.
• Exercises judgment within general defined practices for obtaining results
• Coordinates post startup activities (i.e. data gathering, team resources identification, installation processes distributed, data repository established, etc.)
• Implements and adapts global processes for revenue global recognition policy in line with local requirements
• Supports special handling billing functions,
• Assists vendor/ Sales team with quarter end off line entries
• Provides customer-facing sales support through the Sales Process and contract lifecycle management:
- Ensures renewals managed by negotiators are moving towards completion on time
- Manages contract renewal negotiations directly with the customer for non-targeted contracts, including proper documentation, approvals and data.
• Manage a virtual team that is created for a short time to address problems with current customers
• Provides in-depth knowledge of sales support function and project manage similar experts and other disciples to reach solutions.
• May assist sales and pre-sales team by getting in front of the deals
• Takes leadership role with the customer in defining project scope, expectation setting and issue resolution.
• Responsible for serving as the single point of contact for a Customer
• Use project management skills in all facets of work
• Maintains issue Control & Follow up
• Recognizes requirements and opportunities related to Change Control, follows up and pursues
• 10 – 40 % travel in customer facing role/ project oriented assignments
• Performs account Data Collection and is capable of analyzing same
• Leads BU reviews to identify process and system gaps in the Service Order Management Area
• Completes detailed business & technical requirements
• Leads system design reviews with NCR IT organizations and with 3rd party vendors
• Applies detailed knowledge of procedures and concepts of NCR Sales, Supply Chain Management and Vendors processes as well as a in-depth knowledge of the Customer requirements
• Integrates in-depth understanding of:
- Sales or Vendors processes
- Revenue recognition rules
- Supply Line Management Policies
- BU bid review process -Manages a team of 5+ professionals
- Full budget accountability for programs and departments managed
- May achieve results though other managers
Offers of employment are conditional upon passage of screening criteria applicable to the job