Senior Technical Support Specialist - Guerrero - beBeeTechnical

Título del trabajo: Helpdesk Senior Associate

Descripción

Job Role Overview

The Senior Helpdesk Associate is a key position responsible for delivering exceptional technical support to our clients.

Key Responsibilities:

• Provide first-line hardware and software troubleshooting assistance, ensuring timely resolution of client issues.
• Precise handling of advanced technical problems involving internal applications and custom developments, collaborating closely with cross-functional teams when required.

Detailed Job Description:

We seek an experienced professional who can efficiently handle various scenarios in the field. The ideal candidate will have knowledge of MS Office packages as well as general IT concepts.
The successful candidate should also be able to think critically, stay up-to-date on emerging technologies, communicate effectively via multiple channels (phone calls included), work diligently under pressure maintaining excellent time management skills throughout tasks from start to finish while escalating where necessary - making him/her adept at learning quickly even new systems available before documenting them so all relevant parties are informed.