Receptionist/ Collections/ Legal Admin/ Intake - Durango, México - Staffing Up

Staffing Up

Empresa verificada

Durango, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Our Immigration Law Firm is actively looking for a BILINGUAL agent with experience in customer service or reception.

STAFFING UP is looking for a bilingual (english/spanish) speaking customer service/reception agent.
- because our immigrant community deserves nothing less.

Requirements:

Excellent verbal and written communication skills in English and Spanish;
Demonstrate analytical and problemsolving skills in a fastpaced environment;
MUST maintain strong attention to detail;
Assist our clients over the phone with their requests and answer their questions;
Achieve a high level of productivity with great accuracy;
Multitask in a fastpaced environment with competing demands;
Demonstrate flexibility and initiative regarding assignments;
Organization skills;
Ability to handle a high volume of calls with varying degrees of questions or concerns;

Responsibilities:

Immediately contact every potential client and establish relationship with client;
Screen telephone calls before scheduling an attorneyclient consultation;
MUST schedule appointments for potential clients through a variety of our tools;
MUST reach at least 100 calls a day;
Follow up with pending inquiries;
Update logs and reporting systems to reflect status of all potential new clients;
Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude even with a high volume of inbound calls.

Qualifications