Customer Quality Engineer - Monterrey Metropolitan Area

We are Lenovo. We do what we say. We own what we do. We WOW our customers. · Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smar ...

Descripción del trabajo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub.

We are looking for a Supply Chain Customer Quality Engineer who will assist in driving consistency and continuous improvements in product performance across Lenovo's Cloud Service Providers through Data Analytics. The candidate will assist the Customer facing CQE team by providing ongoing support of the E2E Supply Chain Quality relationship to meet our customers needs. The candidate will be a primary contact for internal interactions with the CQE team, the Manufacturing Quality Engineering team, and the local Manufacturing team.

You will report to the Supply Chain Customer Quality Engineering Manager supporting the CQE team. You will participate in many different projects together with other functions to grow a broad and deep Supply Chain background.

What You'll Do

• Establish individual goals, strategies, and procedures
• Assists with E2E SC Client Facing Quality relationships to drive continuous improvements using data analytics
• Review customer's quality KPIs and help drive product performance to meet those targets using trend analysis
• Analyze end-to-end customer data and identify opportunities for improvements
• Drive consistency in product performance across customer platforms at the local manufacturing sites and Cloud Service Provider Data Centers
• Learn to make quick, effective decisions and prioritize your projects to focus on the ones that have the highest impact to the business
• Facilitate internal and external meetings as necessary to understand quality data
• Develop and document quality metrics and create presentations/reports to the customers and your Lenovo team
• Support the existing CQEs in their customer facing roles and grow your own capabilities to take on customer facing conversations
• Co-work with global teams in sharing customer data as necessary

Basic Qualifications

• Bachelor's or Master's degree in Supply Chain Engineering, Industrial Engineering, or Quality Management related discipline
• 2+ years of experience in Supply Chain Engineering, Supply Chain Operations, or a Manufacturing environment.

Preferred Qualifications

• Analytical and Problem-solving skills using data
• Willingness to 'roll your sleeves up' and dig deep into Manufacturing and Customer Specific Data
• Project management/leadership skills
• Proven ability to successfully manage multiple tasks at one time
• Ability to overcome obstacles and meet deadlines in a dynamic environment
• Fluent in Spanish and English, other languages a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.