Contact Center Workforce - Ciudad de México, CDMX

We're looking for a Contact Center Workforce Manager to build and lead a team of Real Time Specialists globally. You'll serve as a subject matter expert for contact center systems and tools. · You will have strong analytical skills with ability to handle multiple competing priori ...

Plata es una compañía digital de servicios y tecnología financiera que busca convertirse en la primera opción de servicios financieros en el mercado Mexicano. · Análisis de desempeño y reportería: Generar reportes en tiempo real sobre productividad y tendencias de contactabilidad ...

· Gerente de Workforce Management Bilingüe · Requisitos: · Licenciatura Concluida en carreras Económico - Financiera – Administrativa · Alto conocimiento, experiencia y dominio en indicadores operativos Inbound/ Outbound, campañas multicanales y dimensionales · Experto en real ...

Buscamos un Supervisor de WFM con visión estratégica que garantice la eficiencia de nuestra operación comercial. · ...

· La cultura de CWT como empleador es única y atractiva. La define nuestra gente y se apoya en nuestros valores. Nuestros empleados se respetan, con sinceridad, entre sí, actúan con verdadera integridad y se sienten orgullosos de nuestro liderazgo en el mercado mundial. Valoran ...

En Fundacin Marie Stopes trabajamos por el derecho de mujeres y hombres a decidir sobre su salud sexual y reproductiva. Buscamos un/a · Coordinador Senior de Contact Center · que ser un lder r operativo con · fuerte enfoque en personas y procesos · , dominio de la plataforma Gen ...

Buscamos un/a Coordinador Senior de Contact Center que será un líder r operativo con fuerte enfoque en personas y procesos. · Coordinar la operación diaria del Contact Center (entrante, saliente, omnicanal). · Asegurar niveles de servicio (SLA), productividad y calidad en todas l ...

+Busca tu talento por crecimiento como Agente Bilingüe con excelentes oportunidades de desarrollo. · +Inglés conversacional/avanzado (B2) · 1 año de experiencia o más en Call Center · ...

Se busca un Analista de Capacidad de Fuerza con experiencia en Workforce Management, Matemáticas y Finanzas. Debe tener capacidad para trabajar con supervisión mínima en un entorno acelerado y priorizar tareas dentro de plazos designados. · ...

The Workforce Management team's primary focus is to ensure we have the right people at the right time to get our customers connected to a live agent as quickly and reliably as possible. · ...

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are ...

About the Team · The Workforce Management team's primary focus is to ensure we have the right people at the right time to get our customers connected to a live agent as quickly and reliably as possible. The team brings a people-first mindset paired with strategy and operations to ...

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are ...

UKG Kronos WFM – Consultant – Americas Delivery Mexico (ADMX) · Are you an experienced, passionate pioneer in technology? A UKG/Kronos WFM Consultant who wants to work in a collaborative environment? As an experienced UKG/Kronos WFM Consultant you will have the ability to share ...

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are ...

We are seeking a Human Resources Director who can lead our HR operations with strategic vision, operational excellence, and a people-first mindset. · Develop and execute the HR roadmap aligned with business goals. · Advise executive leadership on workforce planning, organizationa ...

Johnson Controls · is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we a ...

This is a full-time role for a Call Center Recruiter based in Mexico City, Mexico. The recruiter will manage the end-to-end recruitment process for call center roles. · Sourcing and interviewing candidatesMaintaining candidate pipelinesOrganizing recruitment campaigns ...

About KTSA · We are KTSA – KPMG Technology Services Americas. · A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services ...

El analista de capacidad es un rol en desarrollo que implica resolver problemas complejos independientemente. · Integrar conocimientos especializados con una comprensión sólida de los estándares e industrias. · Aplicar pensamiento analítico y herramientas de análisis datos. · ...