Technical Consulting Engineer: Security Tier III - Mexico City, México - Cisco

Descripción

What You'll Do

Cisco Managed Service (CMS) organization is recruiting an experienced Security Engineer. In this position you will work in multiple customer environments to continuously improve and delivery security services. A successful candidate will understand and meet customer agreements within an ITIL framework (Event, Incident, Change, and Problem Management). These environments contain various security devices (Cisco and third party), VPN/Remote user technologies, virtualization, and Identity Services (ISE). The person filling this role will be responsible to adhere to team processes, solve complex incidents, and engage multi-functional teams when needed.

Who You'll Work With

The CMS, Shared Foundations (SF) – Security team provides 24/7/365 Incident Management (IM) specific to the health and welfare of firewalls, Intrusion Prevention Systems (IPS's), Virtual Private Networks (VPN's), Stealthwatch and Identity Service Engine (ISE). The team provides technical support for security products on a worldwide basis via inbound/outbound phone calls, email, web, and remote access. Engineers independently, investigate and debug solutions for Cisco customers, partners, account teams including collaborating with other TAC and Business Unit (BU) engineers to resolve issues.

Who You Are

We are looking for self-starters who require little oversight to achieve your goals and meet your objectives. You work well with others and are truly a standout colleague. Technical knowledge and customer happiness is important to you. You have excellent verbal and written communication skills. You can see the big picture even when analyzing multiple sophisticated factors under pressure. You are a technical expert and understand the fundamentals of troubleshooting.

Required Skillsets

Desired Skills