Technical Analyst Support - Zapopan, México - Oracle

Oracle

Empresa verificada

Zapopan, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired.

Support or Consulting experience with Oracle Financials or other ERP Financial solution is preferred.

Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete resolution of each service incident.

Provides outstanding customer service
Ability to handle difficult or sensitive situations with diplomacy and tact
Very good verbal and written communication skills.

Bilingual in English and SpanishDesired Technical Skills:
Applied Technologies - knowledge / experience in one or more of:

ERP Applications
General Ledger, Account Receivables, Account Payables, Fixed Assets, Subledger Accounting, Tax (Fusion, Oracle EBS, PeopleSoft or JD Edwards Application)
OBIEE, OBIA, BI Publisher, OTBI
Oracle (Hyperion) Essbase or Financial Reporting

Foundational Technologies - knowledge / experience in one or more of:

Application Server Architecture (WebLogic Server)
Java
XML
SQL
PL/SQL

Analytical Skills:

Ready to perform in an ever changing environment with a cando attitude
Must have welldeveloped troubleshooting skills and preferably a support background
Ability to analyze details, log/trace files, work with incomplete or ambiguous data to fix issues
Ability to test/replicate the issue in labs and provide adequate support to customers
Troubleshooting experience (Detail Oriented Mindset)
Experience with an Enterprise Resource Planning (ERP) Application
Excellent communication skills

Shift hours will be based on business requirements. The job may require the flexibility to work beyond standard business hours, to include weekends and holidays, as required. Base shift hours may change over time.