Service Analyst - Puebla, México - Atlas Copco Mexicana SA de CV
Descripción
Passionate people create exceptional things
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
Join us on our journey for a better tomorrow.
For the
Industrial Assembly Solutions (IAS) Customer Center in Mexico, based in
Puebla, we are looking to welcome a new
Service Analyst (M/F) to our service team.
IAS is a division within the Industrial Technique Business Area of the Atlas Copco Group and we are a world-wide leading provider of industrial assembly solutions such as adhesive dispensing, riveting or flow-drill fastening.
Description of Role:
As Service Analyst, you will support the development of the service business line of our Customer Center in Mexico by processing service purchase orders (internal as well as external) and through planning and revision of the service reports regarding performed technical services by our team of field service engineers all over Mexico.
You will also examine and analyse weekly and monthly reports of working hours of the technical service team, analyzing overtime payments.
Responsibilities:
- Processing of internal and external service purchase orders
- Buying of materials for maintenance of our product companies
- Calculation of profit margin of each service purchase order
- Analysis of service inventory
- Manage service calendar (Spirit)
- Plan service invoicing
- Service hour report management and analysis
- Followup on service engineer planning
- Revision of overtime reports
- Revision of weekly and monthly service reports
- Rivets (EDI)
Experience:
1-3 years in administration of industrial company
Experience in a service environment in the automotive industry is a plus
Work in an international organization
Knowledge:
MS office
Advanced English knowledge
Education:
Bachelor's or Master's degree in business administration, international business, industrial engineering or similar
Skills:
Self-Leadership
Accurate Planning and Execution
Profesionalism
Innovation and Problem-Solving
Communication
Strong Client Focus
Profound Customer Service Attitude
What we offer:
An inclusive, diverse, family-like work atmosphere
Ample opportunities for professional growth
New challenges and learning opportunities every day
A there-is-always-a-better-way philosophy
A rewarding company culture with excellent employee benefits
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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