Contact Center Operations - Monterrey, México - Altumware

Altumware

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Important company is looking for a Contact Center Operation

Experience

Health care experience preferred Customer Focus:
Demonstrates a strong customer service orientation
Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept Soft Skills:
Ability to read, write, and understand English fluently
Ability to type a minimum of 25 to 30 words per minute
Ability to handle difficult or irate customers effectively
Ability to set expectations and deliver information in a positive and articulate way
Investigates and takes action to meet customer's needs
Solves routine problems effectively, gathering the information necessary from the customer
Applies systematic approach to solving problems
Professional and positive in interactions with others and can establish rapport quickly
Treats others with courtesy and respect
Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals

Mandatory:

Should be ready to work in flexible shifts
Adherence to company policies, rules and regulations
To follow quality processes thoroughly using checklist standards
Responsible for complying with all QMS and ISMS Policies and procedures

If you are interested, please share an updated CV or you can dial or wp at to schedule an interview and talk to you in detail

Tipo de puesto:
Por tiempo indeterminado

Salario:
$15, $17,000.00 al mes

Horario: