Ejecutivo de Cuentas Clave Dts - Miguel Hidalgo, México - PepsiCo

PepsiCo

Empresa verificada

Miguel Hidalgo, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Overview

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY'S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic endtoend transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u

Responsibilities

Ejecutivo de Cuentas Clave DTS

Main Purpose

PepsiCo Customer Care Advocates deliver extraordinary care by promptly and accurately responding to customer inquiries. PepsiCo Customer Care Advocates strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.

Accountabilities Gather and validate customer/equipment information and determine the issue by analyzing the symptoms- Diagnose and resolve cooler and vendor issues using provided diagnostic tools- Research and document service-related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution- Exemplary attendance and punctuality- Follow standardized procedures to deliver world class customer service and first call resolution

Qualifications

Qualifications:

Fluent in English and French (Canadian)
Bachelor's degree in Business/Control/Operations
Engaging personality that blends well with a fastpaced, goaldriven environment
Proper phone etiquette and courtesy
Highly organized with exceptional followthrough abilities
Ability to speak and type clearly, concisely, and accurately, using proper grammar
Ability to multitask between customer calls and logging of case notes/ template submissions in a fast paced environment
Demonstrated ability to empathize with customers, and tailor communication to each individual
Openness to constructive coaching and ability to implement recommended best practices to achieve performance objectives
Ability to adjust to constantlychanging technology, processes, and team structures
Ability to maintain stable performance under pressure during periods of high call volume
Sets high standards of performance for self, assuming personal responsibility and accountability for successfully meeting objectives
Strong proficiency in computer systems and data entry
Ability to work with mínimal supervision
Superior problem solving and analytical thinking skills

**Thank you so much for your interest in PepsiCo