Sr Cx Op Exc Professional - México - Honeywell

Descripción

Join a team recognized for leadership, innovation and diversity:This role is the primary liaison between the Hubs and other supporting teams: Digital, Corporate, L&E, Marketing, Pricing, Sales. Any information/requests/updates/alerts/changes from the 5 x hubs to the rest of Honeywell, to and for, feeds through this role.
The role aligns with Titan team on dealing daily on operations and escalations issues.


EXAMPLE:
Some functionality is down and not working; CS needs to support with manual intervention. This role coordinates with the agents. It also coordinates the UAT and Hypercare.
Key Responsibilities

• Manage multiple end to end projects.
• Manage/Enforce KPI Tracker, Rail, Bowler together with hub leaders.
• Manage the CS team communication: Weekly update to the hub with any news, policy changes, tweak to process stay abreast, compile and communicate.
• Manage the weekly MOS and bringing all the teams together on the Tier 4 calls pull the content and deck together liaising with other functions.

Must have

• Bachelor ́s Degree
• English proficiency 3 5 years of experience
  We value
• SAP
• Sales force
• Tableau dashboards
• Customer experience skills
  Additional Information:
• 
  JOB ID:HRD
  Category:Customer Experience
• 
  Location:Av.

Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico

Nonexempt