Operations Customer Service Representative - Monterrey, México - Redwood Logistics

Redwood Logistics

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Operations Customer Service Representative

Reports To
:
Mexico Operations (Ops Manager/KAM)

Location
:
Monterrey

Environment
:
Hybrid

Work Schedule:

This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation.

Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As an
Operations Customer Service Representative working within
Redwood Mexico (one of our entities),
you will be responsible for supporting our Mexico customers through daily operational duties.

How You Make a Difference Everyday:

Accurately and efficiently coordinate carrier operation to ensure daily capacity & status updates
Coordinate capacity to match customer needs amongst existing carrier base (carrier management)
Provide trailer details for traceability and documentation purposes
Record ongoing operations in TMS by creating loads/tenders and sending rate confirmation to carriers
Provide customer with visibility and send updated status report
Coordinate with carriers to establish regular updates and tracking reports
Communicate with key contacts (customer, broker, consignee) to promptly resolve any transportation constraints
Update load status in TMS and ensure accuracy of information (i.e. costs, rates, dates)
Meet with carriers to explore and review business opportunities to optimize their capacity
Establish a cadence of revisions and agreements to ensure ongoing improvement
Communicate effectively with all stakeholders to ensure documentation is ready upon departure to avoid delays
Coordinate with broker for corresponding border crossing docs (DODA, entry)
Ensure shipment arrival to border/warehouse with complete and correct documentation
Coordinate delivery appointments with consignee and ensure timely delivery
Update & analyze KPIs to identify opportunity areas and implement corrective actions when necessary
Communicate effectively within Redwood network for any additional help needed
Quote and source additional spot capacity when required
Support finance and intercompany when needed in case of discrepancies for load rates or carriers assigned
Perform additional duties assigned by management

You've Got This?

Ability to think critically, analyze data, and set strategic goals
Excellent organizational, communication, and timemanagement skills
Problemsolving and customer oriented professional
Ability to work autonomously, proven to be both a selfstarter & team player in a dynamic environment
Process oriented individual who has a deep understanding of customer impact and profitability
High School diploma required. BS/BA preferred; MBA is not requited but ideal
English proficiency at least 80%
Progressive experience in an operational role within the transportation/logistics industry
Desirable proficiency with Transportation Management Systems

What We Offer:

Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Life Insurance policy for you starting 30 days after employment
Personal Health Insurance coverage for you
Major Medical
30 days "Aguinaldo" Christmas bonus or prorated percentage your first year
Vacation time starting at 12 days. Additional days will increase per Mexican Law
Premium Vacation 50% vacation days (Prima vacacional)
You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes