Network Technology Analyst - Monterrey, México - CPKC

Descripción

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit to learn about the CPKC advantage, our purpose and culture.

Description

The Analyst Operations Technology role goes beyond just providing excellent support. As a problem-solver and strategist, you'll leverage a wide range of systems (Nexus, MCS, PTM (Precision Terminal Management), TYES (Train Yard Execution System), SPT (Subdivision Planning Tool), Crew Balancer, Vista, RPM (Railway Performance Metrics), SAP Business Objects Reporting, SAP Incident Management, Qlik Dashboards, Operational SharePoint Sites, Customer Portal, and rail industry shipment management applications) to empower both internal teams and external customers across Canada, the United States, and Mexico.

You will use a keen attention to detail to ensure application functionality is validated and work through change management with key Operations Staff and Customers. Fluency in both English and Spanish will be key in coordinating Translation of content.

While the role primarily operates during business hours, occasionally off-hours work may be required to address critical issues and ensure system uptime. Rigorous testing is essential, so you'll ensure the systems you support deliver reliable and accurate data.

Accountabilities

• Lead in the development, improvement, and publication of operations scorecards and dashboards. This involves collaborating with various team members to understand their requirements and handling these requirements through the IS team. Additionally, ensure the scorecards are of high quality by regularly reviewing and validating the information published for accuracy and completeness.
• Drive the understanding and utilization of the scorecard information to drive improvements on key measures. This requires actively engaging with customers across the organization to explain the metrics, benchmarks, and targets included in the scorecards. Additionally, work closely with partners to identify areas for improvement based on the insights provided by the scorecards and support them in developing strategies to address these areas.
• Apply statistical analysis techniques to perform in-depth analysis of operating metrics. This involves extracting and analyzing data to identify patterns, trends, and areas of underperformance. Based on the findings, make actionable recommendations for actions and initiatives that can be taken to improve performance. Collaborate with relevant teams to ensure these recommendations are successfully implemented.
• Further collaboration and knowledge sharing within the Operations Analysis team. Work closely with other members of the team to exchange insights, analytics, and best practices. Leverage the collective expertise and resources of the team to improve the efficiency and impact of individual projects or initiatives. This includes sharing insights developed by other team members and applying them to own projects when appropriate, to drive continuous improvement across the entire Operations Analysis function.

Ideal Candidate Qualifications

Required

• Proven experience in defining and implementing operations scorecards or similar performance measurement initiatives.
• Proficient in data analysis tools and software (such as Excel, Qlikview, Qliksense, PowerBI).
• English proficiency.
• Strong analytical skills with the ability to analyze data, identify trends, and draw actionable insights.
• Knowledge of statistical analysis methods and performance measurement frameworks.
• Excellent communication skills, both written and verbal, with the ability to convey complex information in a concise and understandable manner.
• Strong organizational and project management skills to effectively lead the development and publication of scorecards.
• Continuous improvement approach with a focus on driving operational excellence.

Preferred

• Bachelor's degree in business administration, operations management, analytics, or a related discipline.

We Offer

• Complete health and welfare benefits package.
• Competitive salary.
• Incentive plan.
• Vacation plan.

Additional Information

CPKC reaffirm our declaration of commitment to labor equality and non-discrimination by explicitly declaring the prohibition of requesting medical test of non-pregnancy and HIV as requirements for employment.

Through the previous statement, it is allowed to be known to our internal and external applicants through our publications of vacant positions, providing an inclusive environment for all applicants, however, in critical roles that involve security for our environment, specific tests may be taken for some positions, which is established by the government, we compromise to guarantee a safe and secure environment with zero tolerance for discrimination, aligned with our principles of labor equality and non-discrimination.

EEO Statement

We value a culturally diverse workforce and are proud to be an equal opportunity employer while providing reasonable accommodations for all employees. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other legally protected basis, in accordance with applicable law. The talent selection process for vacant positions at Kansas City Southern de México, S.A. de C.V. (KSCM) is governed by the principles established in its Labor Equality and Non-Discrimination Policy, in accordance with the provisions of section III of Article 1 of the Federal Law to Prevent and Eliminate Discrimination (LFPED), and applies to applicants internal and / or external alike. In addition, KCSM does not request clinical tests and / or desk tests from applicants as part of the decision-making process during selection.

Company Overview

In 1887, Arthur Stilwell constructed a north-south railroad while others were heading east and west, setting the tone for a century-old legacy of outstanding vision; entrepreneurial spirit; resilience in the face of adversity; and, willingness to challenge conventional wisdom. Building on that legacy, our culture is further defined by a new vision for the future and a core set of values - Safety, Customer Focus, Communication, Teamwork, Initiative & Innovation, and Diversity & Civility. We believe that the way we do business is as important as the business we do.

In addition to a culture that allows employees to thrive, we encourage resourcefulness with an award, recognizing employees who see a problem (or opportunity), find a solution, and use whatever authority and resources are available to get a job done well - accomplishing what was previously thought could not be done. If you want to do work that is creative and strategic, be heard, grow professionally, be valued by your employer, and know that you are making an important contribution to an essential industry, a global supply chain, and the larger economy, Kansas City Southern may be the place for you.