Agente Servicio Al Cliente - Ciudad de México - Intugo

Intugo

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

PROFILE
years Contact Center experience is preferred, but not required

High school diploma or GED is required.
Must have basic computer skills. Microsoft Office knowledge is a plus.
Excellent customer service skills in both written and verbal communication is essential. Must be able to compose professional correspondence without requiring additional training.
Must have the ability to use problemsolving and critical thinking skills.

JOB DESCRIPTION

Take ownership of clients and work diligently to resolve customer's technical issues, complaints and questions and provide outstanding service.
Efficiently and effectively manage client accounts, maintain all required records, promptly address any issues as they arise and keep management informed.
Answer phones professionally and respond promptly to various inquiries with care and urgency, using available resources.
Handle customer service situations and challenging calls with confident knowledge and patience, ensuring customers' needs are met and they are satisfied with the level of service provided.
Accurately and efficiently process information and complete tasks in a timely manner.
Consistently demonstrate the company's core values, purpose and vision to the customer to ensure they know that we appreciate their business and value their time.
Effectively use skills to be aware of any special requirements that a customer may have regarding communication and be sensitive to those needs while providing superior and prompt support.
Be an excellent and professional liaison for the company and our client to the customer.
Communicate effectively, positively and respectfully with customers, clients and coworkers at all times and in all matters.
Maintain a high level of punctuality and have consistent and reliable attendance standards.
Maintain and protect company and client information and always use strict confidentiality.
Perform other duties as assigned