Customer Account Manager - Ciudad de México - Percona

Percona

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

As the leading provider of open source database solutions, Percona's Customer Account Team will own and execute a portfolio of renewal contracts for Percona customers in an assigned territory.

The Customer Account Manager will manage their renewals pipelines, identify growth opportunities, negotiate contracts and work cross-functionally to ensure the customer's success with Percona.

We're looking for an account manager with proven sales and account management experience to join our team.

Location:
Remote work from home, Americas time zone

What You Will Do:

Achieve monthly/quarterly/annual renewal targets
Ability to identify and qualify expansion opportunities within existing accounts.
Support our sales teams in the progressing/closing of our expansion opportunities and in achieving our expansion targets.
Analyze customer engagement to form accurate forecasts, and to have complete visibility into renewal pipeline;
Identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
Lead and present at regular remote client meetings
Work crossfunctionally with Customer Success and delivery teams through the customer lifecycle including customer touchpoints, account growth, and renewals, providing transparency and accountability
Work as a critical part of a broader effort to drive customer engagement, programmatic customer adoption, retention and expansion results
Track and share customer feedback to appropriate teams on an ongoing basis

What You Have Done:

Account management/Sales/Customer Success experience required, preferably at a subscriptionbased or open source software company
Achievement of retention, growth and profitability targets
Understanding of customer health, using data from various systems to present a holistic view of the customer experience
Strong understanding of customer success techniques and strategies
Excellent English written and verbal communication skills
Experience navigating complex work processes, tight timelines, and changing teams
Extremely detail oriented, selfmotivated and organized
Knowledge of Salesforce
Knowledge of marketing tools
Comfortable working from home

What Defines You:

Communication: You express ideas effectively, listen actively, and respond quickly to inquiries and requests from others. Excellent verbal and written English communication skills
Collaboration: You interact with people effectively, cooperate & support group decisions
Adaptable: You embraces a global, multicultural environment, and adapt effectively to changing work environments and priorities
Accountability: You takes personal responsibility in the job, complete work as committed, and take ownership of productivity and results in a distributed environment
Positive attitude
Willingness to spend time learning and innovating
Constant desire to improve
Problem solver and independent thinker

What Will Make You Stand Out:

Experience in technology sales and account management within agile, quick growth companies
Experience in Opensource software or database specific companies
Solution selling mindset and experience
Strong relationship building skills and customercentric focus
Track record of overachievement.

Success Metrics:

Customer retention
Expansion, upsell/crosssell
Development of customer advocates/references

Percona ́s Lifestyle:

Enjoy the freedom to work remotely from anywhere in the world
Flexibility in your working hours means you can prioritize your personal life, pursue hobbies, volunteer, and stay active

Our internal programs include groups like:

The Percona Adventure Team: This team embarks on unforgettable journeys to breathtaking locations around the world for activities such as mountain climbing, hiking, white water rafting and more.

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Women Transforming Technology is a grassroots program committed to building a supportive community of women in technology. Their goals are to connect, empower and inspire women in all areas and levels of the organization.
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Flow days: Fridays at Percona are for focusing on finding your workflow. Meetings and distractions are limited on Fridays so you can focus on getting things done.
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FryDays: With Percona being so globally dispersed there are not many holidays that overlap for everyone. FryDays are four Fridays each year where everyone at Percona can unplug and enjoy the same 3-day weekend.

Gain all of this and more by becoming a part of our organization- Percona is a highly respected thought leader in the global open-source community.

Our mission is to Keep Open Source Open. We provide services and software for MySQL, MongoDB, PostgreSQL and MariaDB.

Percona is remote-only and globally dispersed - we have colleagues in more than 50 countries We offer a collaborative, highly-engaged culture where your ideas are welcome and yo