Customer Support Specialist - Saltillo, México - Johnson Controls

Johnson Controls
Johnson Controls
Empresa verificada
Saltillo, México

hace 2 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Job Details

What are you going to do?


A Customer Support Specialist is responsible for providing exceptional service to customer by answering their questions, addressing their concerns, and resolving their issues.

They act as a liaison between the customer and the company and are the first point of contact for customers seeing assistance.


How will you do it?

Handling non-conformities and complaints

  • Issue internal complaint and RMA if required.
  • Send customer receipt confirmation of complaint
  • Follow up and coordinate internally on solution and corrective actions
  • Inform customer about corrective actions or escalate/involve account manager
  • Action on solution and corrective actions
  • Creditnote procedures (DOA)

Inquiry handling

  • Handle customer questions on deliveries, delays, problems, etc.
  • Coordinate approach with Inside/outside sales representative
  • Troubleshooting and resolving customer complaints and issues
  • Gathering customer feedback and passing it along to the appropriate department for improvement.
  • Keeping accurate records of customer interaction and transactions. (salesforce)

Customer care

  • Handle customer questions effectively and in a serviceoriented manner
  • Follow up on actions requested in sales representatives call reports
  • Inform customers about changed delivery times and equivalent products

Filing & miscellaneous

  • Case management in Salesforce
  • Support debtor control on collecting accounts receivable
  • Keep customer details and price agreements up to date.
  • Adhering to company policies and procedures.

What are we looking for?

  • Bachelor's degree in business, international relations or related.
  • High English Proficiency (written and spoken).


  • PC skills

  • MS office
  • Communication and interpersonal skills
  • Problemsolving
  • Experience in international calls
  • Knowledge of internal ERPs.
  • Multitask and prioritize
  • Positive and empathetic approach to customer service.
Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.
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