Assistant Collections Manager - Ciudad de México - GoodLeap

GoodLeap

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Position Summary:

The Assistant Collections Managers primary function is to coach, train and develop collectors into strong negotiators while providing an excellent customer experience.

The Assistant Manager must be able to effectively motivate collectors, to ensure high morale, and be able to achieve monthly goals.

About GOODLEAP:

We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology.

Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.

We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes.

By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.

As part of our world-positive initiative, we are also the official sponsor of GivePower - a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world.

If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us.

Learn more about our perks and culture

Competitive pay
Comprehensive benefits package

Essential Job Duties and Responsibilities:

Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed.
Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores.
Motivates collectors to achieve success and creates a team atmosphere.
Audits collection activities to ensure maximum results and partners with leadership to recommend changes to enhance the strategies to help lower delinquency.
Conducts daily/weekly/monthly call calibrations, account reviews, and performance reviews with all direct reports.
Manages workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved.

Required Skills, Knowledge and Abilities:

Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problemsolving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose highlevel information into details, abstract up from lowlevel information to a general understanding, and distinguish user requests from the underlying true needs
Ability to motivate others to achieve maximum results
Ability to drive results with geographically dispersed team

Experience Required:

Minimum 5 years of experience in collections, financial services or relevant field
Minimum 3 years of experience in a consumer collection management role
Minimum 3 years of call center management experience
Advanced proficiency with computer functions with MS office suite strongly preferred
Ability to lead or manage 1015 high performing front line representatives
Exceptional communication skills including verbal, written, oneonone and team
Knowledge of collection industry regulations
Ability to collaborate across departments to resolve customer concerns
Strong leadership skills to motivate employees to achieve success
Excellent problem solving skills
Goal oriented focusing on both short and long term visions
Understanding of good collection practices and procedures
High School Diploma or GED Required
Bilingual preferred (English/Spanish)

Location:
Mexico City, Mexico

Compensation:
MXN $35, ,000/month DOE

Additional Information Regarding Job Duties and Job Descriptions:
*GD
LI-POST

Pay:
$35, $50,000.00 per month

Application Question(s):