HR Manager - Monterrey, México - ANDX

Descripción

• Provide consultation on issues related to legal and procedural compliance, employee relations, and performance management
• Work closely with the business and employees to improve work relationships, build morale, increase employee commitment, engagement, productivity and retention
• Maintain strong relationships and communication with managers to keep abreast of employee relations concerns with aim to collaboratively resolve any issues
• Support the development and implementation of HR related initiatives, policies, procedures and best practices
• Actively participates in key leadership meetings of the assigned client groups
• Partner with client group to improve HR practices, process decisions and programs
• Administer country wide employee benefits programs
• Manage all disability claims and health and safety matters for designated client groups
• Provide guidance and advice on all queries relating to HR policies and practices
• Maintain an understanding of legal and regulatory requirements, ensuring full legal compliance to protect the interests of the employees and the Company

• Minimum 3 years progressive Human Resources experience, preferably as a Generalist
• Bachelor degree with concentration in business/Human Resources or equivalent work experience required
• Previous work experience within a call center is an asset
• Strong working knowledge of all applicable employment laws
• Demonstrated interpersonal and communication skills to effectively deal with multiple stakeholders
• Ability to diagnose complex employee relations issues
• Comfortable with change and managing to tight timelines
• Proficient consulting, coaching, and collaboration skills
• Proven ability to influence and build credible and effective relationships with all levels and across both the business and HR
• Sound analytical, problem solving and negotiation skills with an ability to understand broad Human Resource issues and resolve conflict situations in a diplomatic manner
• Resultsoriented, highly organized and have a demonstrated ability to handle multiple priorities
• Excellent facilitation/presentation skills