Cloud Service Portfolio Manager - Guadalajara, México - AstraZeneca

AstraZeneca

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Primary Purpose:

The Cloud Service Portfolio Manager is pivotal in meeting C&I's objective to offer services that accelerate the customer's mission through ensuring our portfolio offers relevant, high-quality, cost-effective cloud services.

Key Accountabilities:

Responsible for:

All cloud service development in Cloud & Infrastructure through collaboration with Hybrid Platform Engineering, Cloud Platform Engineering, Cloud Solutions Engineering, IGNITE and BAU teams.
The following phases of the Services Lifecycle as defined by the ITIL v3 framework:

Service Strategy

In collaboration with the teams listed above develop and promulgate an overarching C&I service strategy, reflective of customer needs.
Create a formal and consistent service development methodology for Cloud & Infrastructure Cloud Services
Develop and refine specific strategies for individual services as requirements dictate.
Manage the Innovation & Incubation Lab to ensure we are considering new ideas for services
Develop a method to influence the cloud services roadmap and prioritize the pipeline of delivery.
Develop a feedback loop to measure service effectiveness and need for improvement to meet customer needs

Service Design

Define service designs for all Cloud Services to include agreed SLAs, OLAs, KPIs and any other measures necessary to ensure quality services.
Publish and maintain service definition documents for all Cloud Services.
Publish and maintain service catalog of all Cloud Services.
Ensure all new services are integrated with existing services and processes seamlessly.

Service Transition

Develop and own a standard service transition framework for Cloud & Infrastructure cloud services.
Ensure that a service transition plan is created and executed for all new services.
Manage and take accountability for all Cloud Service transitions.
Engage with all Services stakeholders customers, Cloud Advisory Team, Architecture and Engineering and BAU Teams to ensure seamless service transitions.
Continuous Service Improvements based on feedback
Develop and own a standard service review framework for GIS.
Perform and deliver an annual service review of all GIS services.
Monitor all services as per service design metrics.
Identify and address service improvements.
Ensuring adequate training is available for the C&I workforce to be fluent in the new service
Tool for management and visibility of Roadmaps across C&I Towers
Preparing and delivering updates and presentation to senior management concerning the status and health of cloud services

Key Challenges:

Generate and maintain momentum for service reviews and improvements and be an advocate for service excellence
Foster strong professional relationships both internally and externally to GIS, demonstrating an ability to work collaboratively to deliver high quality services in a dynamic business environment.
Study and understand AstraZeneca business requirements in order to anticipate and plan for future service needs.
Stay keen to new technology offerings to identify opportunities to enrich our cloud service offerings relevant to customer needs.
Ensure there is an avenue for influencing the roadmap on behalf of customer needs.

Key Relationships:

Cloud Solutions Engineering
Cloud Business Office, Cloud Advisory Leads, Cloud Solutions Engineering and Architecture
IGNITE Architecture
Cloud Platform Engineering
BAU Teams
Hybrid Platform Engineering

Decision Making:

Recommends approaches to achieve business outcomes, developing service concepts and programs and prioritization of service pipeline.
Recommends tools for management and visibility of roadmaps across C&I and ETS
Accountable for delivering on assigned outcomes and for the accuracy, integrity and quality of
Role is bound by policy guidelines and executive approval, however, there is latitude to determine how to achieve end results.
Role will develop strategies that will be implemented by other parts of the organization.

Essential Qualities:

Strong understanding of Cloud Services
Demonstrated experience in new service design and development
Demonstrated capability in building and maintaining effective and productive relationships within and outside of the organization
Exhibits a passion for up and coming technology
Demonstrated ability in Project Management skills to coordinate across teams and manage service transition into BAU

Ideal: