Front Desk Receptionist - Tlahuac, México - Keywords Studios

Keywords Studios

Empresa verificada

Tlahuac, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Company Profile

Established in 1998, the Keywords Group operates across more than 30 languages and has rapidly expanded as a publicly listed company on the AIM market of the London Stock Exchange.

Renowned as a leader in localisation services for the global Video Game and Software Localisation markets, we boast a worldwide presence.

Keywords serves as a pivotal technical service provider to the international Video Game Industry, with offices strategically located in Dublin, Tokyo, Seattle, Montreal, Singapore, and Rome.

Operating on a global scale, we offer a comprehensive suite of linguistic, testing, and quality control services to Video Game Developers and Publishers.

Role Overview

The Facilities Help Desk role demands consistent adherence to exceeding company standards, delivering exceptional service and quality in all tasks.

The incumbent will be tasked with meeting both client and company requirements efficiently.

Proactivity, self-motivation, and a dedication to innovation are integral traits expected from the incumbent, who should also inspire their peers.

Skills Required

Minimum of 2 years' experience as a Facilities Help Desk/Receptionist.
Must demonstrate motivation, teamwork, and a customercentric approach.
Proficiency in written and verbal English, along with strong interpersonal skills.
Flexibility regarding working hours.
Ability to perform effectively under pressure.
Intermediate to advanced proficiency in computer skills and Office tools.
Familiarity with agenda management and administrative duties.
Strong orientation towards customer service.
Demonstrates creativity, proactivity, and a willingness to learn.
Excellent organizational skills.
Committed, honest, and trustworthy.

Responsibilities:

The Facilities Help Desk assumes full responsibility for end-to-end task delivery, encompassing the following duties:
Customer Service

Attain a comprehensive understanding of customer needs and consistently deliver highquality service.

Administrative Tasks

Manage reception and telephone lines.
Coordinate shipments and deliveries.
Welcome and manage visitors in the studio.
Oversee Covid19 random test management and reporting.
Report facility issues to the Facilities Administrator.
Handle inventory engagement and HR supplies (Welcome, Welcome back, and Apapacho Kits).
Assist in purchasing and requisitioning for facilities and engagement purposes.
Coordinate taxis and corporate transportation.
Aid in supplier search activities.
Provide support to the Shared Services and Head of Studio Team.
Assist in organizing engagement events.

Proactivity