Service Support Engineer - Ciudad de México - OneWeb

Descripción

Service Support Engineer - Technical Operations


With OneWeb, You'll Get To:

• Be part of the technology revolution in Space
• Accelerate your career through fast paced experiential learning and executivelevel exposure
• Work with razorsharp colleagues in a company where people come first
• Bring low latency broadband connectivity to remote places for the first time

Who You Are:
You have general knowledge of IP, LTE and satellite communications. You're ready to roll up your sleeves and learn how the OneWeb system works in its details. You're a self-learner, ask questions and enjoy challenges. You feel comfortable with technical discussions in the presence of skilled customers. You know how to get traction, gain consensus, and communicate effectively.
You
want to make a real difference in the world by revolutionizing technology in Space.

What You'll Do:

• Coordinate technical investigations on the OneWeb system performance across a multidisciplinary team
• Proactive analysis of OneWeb system performance, to identify anomalies which lead to poor performance
• Enhance system and service reporting to understand and communicate user experience with internal and external stakeholders
• Act as the technical escalation point for customer during complex service investigations
• Focus on analyzing and mitigating early life service failures to improve customer experience
• Ensure fluid communication with the various cross functional teams on technical investigations and developments
• Support the User Terminals team with the release process: preparation, execution, and documentation
• Keep automation at the forefront of all activities

What It Takes:

• Resilience, and multitasking capabilities
• MS or equal in Telecommunications or similar
• 5 years in operational domain
• Demonstrated experience in customer support
• Excellent verbal and written communication skills
• Experience with:
• PowerBI, Python
• Dataminer or similar Network Monitoring System
• User Terminal support (VSAT, Mobile, etc.)

What We'd Love:

• Data analytics skills
• Experience with radio link layer

Where You'll Be:
Mexico. Flexible remote working policy. This role includes on-call rotation and occasional traveling.