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Account Manager - Ciudad de México - HighLevel Inc.

HighLevel Inc.

Empresa verificada

Ciudad de México

hace 1 mes

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Job Description:

Responsibilities:

Own the white label customer relationship for the lifetime of the customer
Monitor new sale events and work with the customers to complete all prerequisites before initial deployment
Proceed to initial deployment which includes
Setting up access on apple / google accounts
Setting up listing specifics
Creating multiple security keys and putting them in the right systems in a secure and professional manner
Provide exceptional IT support to endusers, troubleshooting and resolving technical issues during onboarding
Work closely with developers, testers, and product owners to ensure smooth and efficient deployment of new app versions
Get user feedback, and take appropriate actions to ensure user satisfaction
Stay uptodate with the latest app store guidelines and policies, and ensure compliance with them
Provide regular reports on version updates and user feedback to the management team

Requirements:

Bachelor's degree in computer science or a related field
Experience with using multiple dashboards specifically for deployment on both iOS and Android platforms
Strong proficiency with using MacOS and good task management and multitasking skills
Strong ability to troubleshoot and resolve technical issues related to mobile app on the basis of support documentation
Excellent communication and interpersonal skills
Ability to work in a fastpaced and dynamic environment
Strong attention to detail and problemsolving skills
Proficient in data entry and coordination of data across multiple data management systems.
Proficient in managing Google Sheets
Proven ability to work independently as well as in a team

Success Operations Coordinator