Ts Platform Operations Network Specialist - Azcapotzalco, México - HSBC

HSBC

Empresa verificada

Azcapotzalco, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

- "At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._

Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of wellbeing, balance and car care"_

We are currently seeking an experienced professional to join our team in the role of
TS Platform Operations Network Specialist

Also the Network Specialist will raise, follow and manage the tickets related to network incidents with HSBC vendors & providers.

Principal responsibilities

Identify and improve efficiency and potential improvements of Datacentre Network environment
Communicating effectively with key business users regarding to Incidents on the Datacentre Network Infrastructure
Participate during the piloting of new network services and hardware

Requirements

Calificaciones - Externas

Overall understanding of Datacentre Networks in order to support the infrastructure to be able to prioritise the Incidents
Excellent Understanding of Network hardware and Software and general IT Support principles
In depth knowledge of best practice within a support environment.
Practical experience in one or more of the following disciplines: Cisco Routing & Switching Technologies (ACI, NXOS & IOS), Firewall and Load Balancer technologies, traffic analysis, network troubleshooting and problem resolution.
Excellent communications and interpersonal skills, including the capacity to articulate the case for IT investments and alternatives in the language of the business.
Ability to work under pressure.
Find logical solutions to problems.
Work out of hours to faciliate RTB & CTB requirements
Proven ability to prioritise against competing demands.
Ability to lead in crisis response and recovery.

Experience

General experience in IT support
A broad understanding of IT hardware, software, operations and networks
Strong analytical skills to quickly assess situations, their impact and options for resolution.
To be able to prioritise faults, estimate fix times.
Good team player skills which rely on honest open communication and reliability of individuals to strive to deliver an excellent service to the customer
Good communication skills
Professional qualifications such as Cisco CCNP Routing & Switching, Cisco CCNP Datacentre is an advantage
Experience working in Enterprise scale environments, and familiarity with change control processes
Ability to manage and prioritise service delivery within a diverse and constantly changing technical environment.
Excellent interpersonal skills including the ability to influence peer group good negotiation skills.
Understand and interpret complex business and IT requirements
Proven ability to prioritise competing demands for time and resources

You'll achieve more when you join HSBC.

**Issued By HSBC Electronic Data Processing (India) Private LTD