Client Relationship Support - Guanajuato, México - HSBC

HSBC

Empresa verificada

Guanajuato, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job description

To be recognized as a Global Payments Solutions (GPS) specialist with an ability to display competent knowledge of relevant products and services with the jobholders area of responsibility.

To act as a lead sales representative on opportunities with key clients and/or deals.

Consistently role model the Sales Manager competencies; providing guidance and coaching to other sales managers and team members where necessary.

To achieve income for the Group by originating leads, building and maintaining relationships with new and existing clients in order to identify and sell innovative cash and clearing management solutions to a sector.

Impact on the Business

Manage a client portfolio in order to maintain existing and generate new income for the business
Manage costs within plan and to keep losses to a minimum
Undertake sector/portfolio planning and client monitoring/contact
Maintain close liaison with key stakeholders so as to provide input into the strategic direction of the business, the functionality and launch of new products and services.
Actively contribute to the Global Payments Solutions (GPS) pipeline and keeping it accurate and uptodate
To remain uptodate with product knowledge etc through attendance at presentations, training, reviewing intranet/internet etc.
Generate referrals for other Global Business.
Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements.
Execute a robust sales plan to target key customers including effective closure of pipeline deals to capture revenue
Build and maintain close relationships with clients. Act on feedback from market surveys, client engagement programmes etc
Support development, direction and delivery of strategic initiatives through

Customers / Stakeholders

To broaden and deepen client relationships
Work with relevant key stakeholders to ensure a positive client experience including excellent service and implementation
Develop an appropriate calling plan to efficiently and effectively achieve goals and objectives. Through consultative selling, design and implement workable, innovative solutions for customers individual needs plus generate and receive quality referrals for/from other parts of the Group.
Where appropriate undertake professional presentations etc to customers in support of potential opportunities portraying HSBC in the best possible light against a backdrop of competition from local, regional and/or global banks.
Maintain and enhance the image of HSBC through the planning and execution of conferences, industry sector days, internal & external client road shows, active participation in industry associations and other such suitable events.
Maintain close liaison with intra country, intra region and cross regional colleagues/stakeholders so as to provide input into the strategic direction of Sales, Product and Client Management functions and to the overall direction of Global Payments Solutions (GPS) regional and global business.
Develop and maintain relationships with key clients including a robust coverage programme
Be an ambassador for HSBC and develop the bank's profile in the local 'International Business' community.
Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
Ensure fairness in all aspects of strategy, product design & delivery, customer literature & correspondence, financial promotions, administration and complaint handling.
Participate in internal and external business events, road shows and seminars as required by the business.

Requirements

Strong knowledge of local and regional cash management and clearing services, products and techniques.
Proven Sales Record
Bilingual
Relationship Management experience at multiple levels plus a proven sales record
Proven ability in identifying and meeting customer needs through matching a broad range of products and services
Proven ability to deliver creative and flexible customer solutions.
Ability to understand customers business and the fundamentals of running a business
Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Excellent time management, planning and organization skills
Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
Strong analytical and selling skills
A good understanding of the market & market trends, competitive environment and regulatory environment.

Desirable

Knowledge of global cash management
Knowledge of Treasury Foreign Exchange
Knowledge of day to day workings of a Corporate Treasury environment, foreign exchange and payments.
Broad knowledge of HSBC Group companie