Reservations Agent, Vacation Rentals - Ciudad de México - Better Talent

Better Talent
Better Talent
Empresa verificada
Ciudad de México

hace 2 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

COMPANY OVERVIEW:


At Naya Homes, we're building a property management and hospitality company that empowers homeowners and real estate developers to increase their financial returns through short-term and vacation rentals while removing their operating burden.

As we scale, we will be uniquely positioned to leverage our data to unlock a new asset class in Latam.

***: As our Reservations Agent and one of our first hires, you'll have a unique opportunity to shape the company's Reservation & Booking team, its culture, and our work toward professionalizing the short-term rental management industry.


You will be responsible for managing and coordinating guest & owner bookings, providing great guest booking experiences and advice during their holiday planning, problem-solving during our booking management process, and maximizing owner income through excellence in our reservations department.


Ultimately, you will help create a new asset class in Latam by building a world-class international brand that provides the best in-market asset performance for our homeowners and amazing hospitality experiences for our guests.


RESPONSIBILITIES:


  • Managing written and phone booking inquiries in English and Spanish.
  • Educating and selling to uncertain guests during the booking process.
  • Negotiating rates for potential bookings and problemsolving payment concerns.
  • Optimizing Naya's occupancy by creatively allocating guests and coordinating with Operations to assist a potential guest.

QUALIFICATIONS:


  • 1+ years in Reservations at Hotel, Travel Agency, etc.
  • Fluent in English and Spanish with great written and verbal communication is required.
  • Quick typing skills.
  • Passion for hospitality, interested in matching guests with properties and personalities.
  • OTA experience is preferred but not required.
  • Inspired by and passionate about the mission.

COMPENSATION & BENEFITS:


Annual Salary:
$9,000 - $11,000


Benefits:


  • Paid time off includes PTO, sick, and vacation days.
  • Health insurance.
  • Workplace perks such as recreation activities, food and coffee, and flexible work schedules.
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