IT Technical Product Support Analyst - Ciudad de México - Ingenworks

Descripción

The Technical Product Support Analyst provides support to our client's corporate customers, monitoring and maintaining our hosted systems and setting up new deployments.

• Setup new environments and manage releases, help automate release processes of all systems, using tools like Rundeck, Ansible and Puppet
• Troubleshoot daytoday issues, provide customer support, as part of oncall technical support team
• Maintain operations and administer client's proprietary and ancillary systems to meet system performance and uptime SLAs
• Develop or implement tools for system monitoring, identification and problem solving, automated release and disaster recovery processes

• You have a BSc. in ICT or Engineering, or an equivalent qualification, or a minimum of 2 years of experience in a similar role
• You know how to adapt to new processes and procedures quickly while dealing with many varied technical requests
• You are selfdriven, flexible, and have the ability to maintain high levels of productivity with mínimal supervision. You know how to conduct a meeting in English and also document in English

• Bachelor's (required)

• IT Support: 2 years (required)

• English (required)