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- Manage assigned portfolio with a focus on reducing delinquency and recovering overdue debt.
- Perform complex reconciliations and integrate historical payments.
- Track each account in the collections system and CRM (preferably Axapta).
- Follow up actively on accounts over 90 and 180 days past due.
- Resolve account discrepancies, billing issues, credit notes, and re-invoicing via DocuWare.
- Generate and send monthly account statements.
- Negotiate payment plans and commitments with corporate clients.
- Monitor and follow up on payment promises to ensure compliance.
- Maintain updated customer guarantees, such as promissory notes.
- Generate CEP complements for correctly applied payments each month.
- Collaborate with internal teams to resolve disputes and improve customer satisfaction.
- Identify upsell opportunities not detected by the sales team.
- Comply with Ricoh's global standards, information security, and business continuity policies.
- Degree in Business Administration, Accounting, Finance, or related fields.
- Minimum 2 years of experience in corporate credit and collections (B2B).
- Proven experience managing 160+ active accounts.
- Strong knowledge in reconciliation and integration of old payments.
- Proficient in intermediate to advanced Excel.
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Solo Quedan 24h: Collections Specialist - Mexico City - Ricoh Latin America Inc

Descripción
Collections Specialist
We are seeking a seasoned Collections Specialist to manage and recover a portfolio of over 160 active corporate accounts.
Key Responsibilities:
Ideal Candidate Profile:
What We Offer:
Ricoh Latin America Inc.
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