Front Desk Agent - Ciudad Juarez, México - Genpact

Genpact

Empresa verificada

Ciudad Juarez, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it.

Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey

_Responsibilities:
_

Answer inbound calls for technical support regarding hardware and software.
Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.
Register all cases, inquiries and calls in tracking tool.
Document noncommon cases on Helpdesk knowledge base create a nice and professional work environment.

_Qualifications:
_