Incident Manager - Iztapalapa, México - Cognizant Technology Solutions

Cognizant Technology Solutions

Empresa verificada

Iztapalapa, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We're hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.

A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.

At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as
Incident Manger

Responsibilities & Skills:

Monitoring Service Alerts from cloud based off board server system.
Incident triage, followup, and coordination up to resolution
CAB (Change Advisory Board) Facilitation and representation from US Market standpoint.
Reporting of KPIs and for management review and decision making
Serve as a leader/mentor on the ticket management team.
23+ years of experience in IT
Working experience with Microsoft Excel and data analytics with Excel.
ITIL(IT Infrastructure Library) foundation certification or same Level of knowledge.

- experience of using JIRA/Confluence, SNOW or any kind of ticketing system.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide._
Receive ongoing support and funding with training and development plans._
Have a highly competitive benefits and salary package._
Get the opportunity to work for leading global companies._
We are committed to respecting human rights and build a better future by helping your minds and the environment._
We invest in people and their wellbeing. _
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered._
At Cognizant we believe than our culture makes us stronger_
Join us now_

BeCognizant #IntuitionEngineered

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
May

**About Cognizant