Call Center Agent - México - Eaton

Descripción

Eaton's Corporate Sector division is currently seeking a Call Center Agent


What you'll do:


Job summary*Job responsibilities
A. Fulfill order management related activities for distributorsC. Identify and implement process improvementsD. Maintain daily usage of the Customer 360 toolE. Change notice managementF. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectationsG. Ability to handle high-pressure, fast-paced environment requiring diligence to detailH. Proven analytical and critical thinking skillsI. Ability to constructively manage conflicts and discrepancies towards positive resolutionJ. Prioritizing customer demand to assist with improved product flowK.

Work with finance team to resolve customer credit requestsQualifications
:Education level required
Bachelor degree necessary.Years and area of experience required
Minimum customer interaction experience (3 years)Technical knowledge

• Knowledge of CRM software and SAP
• Strong listen, written and verbal communication skills
• Knowledge of Vista, VOTW and Mentor software
• High Ability to speak, write, and read English
• Fully bilingualSoft skills*
• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal developmentWe are committed to ensuring equal employment opportunities for job applicants and employees.

Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.