Bilingual Customer Service Representative - Tijuana, México - nice2chat

nice2chat

Empresa verificada

Tijuana, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

The shift

You would work from 9:30 am to 6:30 pm, Monday to Friday. This position is on-site.

What you will do:

Deliver Happiness by executing exceptional customer service
Become a trusted advisor to our customers and our partners by offering guidelines, suggestions, and best practices for their particular meal program
You will provide website support, password reset, Input last minute orders, Add / Delete users, investigate and process refunds accordingly, Send out customer notifications when appropriate plus, other miscellaneous tasks.
Monitor all communications to track errors by partners and communicate effectively with them.
Receive and process partner requests for admin changes including and not limited to menu changes, holiday requests, offlining products
Act as the communication bridge between customers and Saltalk team partners from other departments (i.e. Sales, Support, Catering Operations, Food Curation, etc.)
Able to identify risk and the ability to work quickly to mitigate potential churn by leveraging your deep relationships developed with the customer.
Achieve and consistently exceed KPI

We're looking for individuals that have:

Excellent verbal, written, and interpersonal communication skills
Strong customer service skills and the ability to deescalate situations
A selfconfident, optimistic, and supportive attitude in a team environment
Relationship building skills with a passion for delivering exceptional service
A critical and analytical mind, and enjoy thinking two steps ahead when problem solving
Exceptional time management, organizational, and active listening skills
Intermediate to Expert level on Google Suite, and Microsoft Office including Excel
1+ years of customer success and/or account management experience
A proven track record of working crossfunctionally with multiple teams
Detailedoriented and hyper accurate skills for entering data into work systems
The ability to demonstrate a strong sense of ownership for customer satisfaction, even if it requires you to expand the scope of your role at times
The ability to follow through and ensure that all tasks are completed correctly and in a timely manner.
Proven success for identifying gaps in the current program and demonstrating creative ways to affect change/suggest enhancement