Account Executive, Network Growth - Ciudad de México - EcoVadis

EcoVadis

Empresa verificada

Ciudad de México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Company Description

Work smart, have fun and make an impact

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description:

EcoVadis is looking for an Account Associate, Network Growth - Spanish and Portuguese Speaker to assist and boost response rates with potential customers while driving value throughout their EcoVadis experience.

As an Onboarding Associate, you will contact only companies in North America and LATAM that have already been recommended to Ecovadis by their own clients (i.e. this is not cold calling). To these companies, you will be a trusted advisor, shaping their first (and future) experiences with us.

This position is a high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

Responsibilities:

Appropriately communicate EcoVadis product capabilities and associated business benefits to address customer needs throughout the onboarding process.
Identify risks (i.e limited activity, communication issues, etc.) to the customers successful completion of the EcoVadis onboarding and evaluation process while actively working to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.
Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success.
Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities.
Capture and record internal and customersourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis Business Units to bridge gaps that may exist between customer expectations & participation.
Be accountable to drive a set of KPIs (ARR, Quality score, etc).
Additional responsibilities related to the function may be required.

Qualifications:

Must be fluent in English, Spanish and Portuguese (written and oral).
Minimum 1.5 years working experience in a support/sales/account management/customer success role (even if only over the phone). Familiarity with the US and LATAM markets is a plus.
Excellent communication skills (written and oral).
Complete comfort with proactively making phone calls (to potential customers).
Customer and quality oriented attitude.
Commercial awareness and competitive mindset.
Able to multitask and prioritize based on business/customer needs.
Ability to work under pressure and tight deadlines.
Comfortable quickly adapting to new software and tools (Salesforce a plus).
Ability to work well in an international high growth fastpaced team environment.