Customer Service Representative - Tijuana, México - North American Production Sharing de México S.A. de C.V.

North American Production Sharing de México S.A. de C.V.
North American Production Sharing de México S.A. de C.V.
Empresa verificada
Tijuana, México

hace 1 semana

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

We are currently looking to hire a diligent & ambitious Customer Service Representative to join our team and ensure strong customer service levels are met in line with Company objectives.


Main Responsibilities of a Customer Service Manager

  • You will be responsible for efficiently and accurately inputting, updating, and maintaining orders, agent, and account information into the company's database on a timely basis
  • Serves customers by selling products and meeting customer needs
  • Submits orders by referring to price lists and product literature
  • Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality
  • Liaising with internal stakeholders and following up with external customers on all account related requests
  • Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources
  • Collaborating effectively with supply chains, sales and other teams to ensure prompt and accurate order processing and delivery
  • Coordinates all activities associated with the shipment of outgoing products and the receipt of incoming products and materials and assists production as needed

Key Requirements

  • You have solid prior experience in a similar role
  • You have excellent organizational, administrative and problemsolving skills
  • You possess strong communication, interpersonal, and customer service skills
  • You work well in matrix environments requiring you to work with a wide range of stakeholders

Tipo de puesto:
Tiempo completo


Salario:
$4, $6,222.64 a la semana


Horario:

  • Diurno

Prestaciones:

  • Vales de despensa

Idioma:

  • Inglés (Deseable)
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