Help Desk Analyst - Santiago, México - Ria

Ria

Empresa verificada

Santiago, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.

We are recruiting a Helpdesk Technician, You will provide first level of technical support to our agents, helping them to solve the different questions and problems they may have.

Embraces our values; always humble, always open, always driven, and always transparent.

To be successful in this role, you will need excellent communication skills in English and Spanish and experience in customer service.

The key skills required for the position are excellent phone etiquette, data entry, and attention to detail. The soft skills you will need are a positive attitude, being a team player, and patient with our clients

Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System

Receive incoming calls/chats and make outgoing calls providing excellent customer service related to web support assistance.
Creating usernames and passwords for the authorized agents, correspondents and corporate stores working via internet
Assigning authorized permissions
PC approval and registration
Web Site training
Remote connection assistance
Reporting errors in the web page web support
Review the computer to ensure requirements verification.

Benefits:

Our package includes Competitive salary, 1 month of Aguinaldo (Christmas bonus),15 days' vacation, Life insurance, Food vouchers and Work-life Balance.

Ria values diversity and is proud to be an equal-opportunity employer.

We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Work experience in IT background or IT interest would be a plus
High knowledge of the Office Pack
Excellent communications skills (both oral and written)

Today, people are on the move more than ever before. For a better future. For a better everyday life.

As a leading money transfer company, Ria is committed to helping businesses and individuals thrive through the fast and secure transfer of funds across borders at a great value.

Our job is to deliver our customers' hard-earned money straight into the hands of those who need it most. By providing our customers with a fast, convenient, and safe service, we get money to where it matters affordably. We contribute to helping communities, families, and individuals get ahead.

We are people serving people and we never, ever forget that.