Specialist IT Field Services I - Guanajuato, México - Donaldson

Donaldson

Empresa verificada

Guanajuato, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Donaldson is committed to solving the world's most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world.

We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities.

This is a place where you can make a world of difference.

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Summary:
Essential Duties and Responsibilities include the following (Other duties may be assigned):

Execute the process around the client equipment support. (Workstations, Laptops, Printers, tablets, mobile devices )
Deployment and operation of management tools to enable automation in deploying new equipment, upgrading, and patching existing equipment and produce reports. (Workstations, Laptops, tablets, mobile device management, printers, manufacturing systems )
Standardize equipment and SW in the organization client image (PC, Laptop), printers, mobile phones, support BYOD programs as needed
Help monitor equipment inventory, and order stock as needed.
Manage the client equipment lifecycle (Purchase, build, deliver, upgrade, retire), set the standards and monitor compliance.
Deploy and manage printing / scanning solutions
Manage client security (patching of clients, define rights on machines, make sure antivirus and FW are operational on clients)
Asset management of client related equipment
Work closely with system architect and information security teams in designing and deployment of secure solutions.
Execute Incident, Change, and Root cause ITIL processes.
Primary interface with a location, business unit, or region.
Implement and maintain Security Standards along with standard operational processes.
Assure that service requests and incidents are delivered per SLA and OLA expectations.
Contribute to the delivery of a Technology Roadmap.
Ensure the compliance of all new infrastructure services with the agreed standards and support the convergence to the new solutions.
Support and manage integrated audio and video conference room equipment; including but not limited to issue remediation, proactive maintenance, documentation and training, lifecycle, and the support of planning and installation of new conference rooms.
Provide "white glove" support for high profile client and executive meetings and virtual conferences.
Execution of an 18 month to 3year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in Donaldson's user productivity devices.
Primary partner with Network and Systems as the infield/on location smart hands.

Essential Education, Skills and Experience:

Previous ServiceNow experience a plus
Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet and word processing.
Experience with Microsoft Windows 10, 11, and the Office365 suite.
Working knowledge of Microsoft Active Directory, Exchange, and the Office suite.
24 years previous experience in Help Desk level 2 position.
Working knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients.
A strong dedication to quality customer service, and a working knowledge of service delivery procedures.
Excellent follow through and attention to detail.
Strong problemsolving skills and decisionmaking ability.
Good task management and organizational skills.
General knowledge of business telephone system functionalities.
Good English level

Supervisory Responsibilities:

No direct reports

Physical/Environmental Requirements:

Ability to lift and carry items weighing up to 50 lbs.
Travel requirement: 1030%

Come make a World of Difference

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.