Helpdesk Specialist - Guadalajara, México - NTT DATA
Descripción
We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.BMW pipeline for German speakers in Mexico
NTT DATA, Inc. currently seeks a Help Desk Specialist - Full Time - to join our team in Guadalajara.
Location:
Guadalajara, Jalisco. Mexico.
Requirements:
- Availability to work 45 hours per week
- Interest in working at any shift
- Advanced English
- Looking to work in IT Environment
- 6 months of experience in Customer Service
We Offer:
- Competitive salary
- Grocery Tickets 12% of base salary
- 30 days of christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
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