Ops Sup Team Lead C09 - Tlahuac, México - Citi

Citi

Empresa verificada

Tlahuac, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The Ops Sup Team Lead is an entry-level management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.

The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes

Responsibilities:

Lead a small team by providing coaching and mentoring
Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
Provide regular status updates for all project participants as well as creating presentations for steering committee updates
Work with various Legal & Compliance teams to obtain signoff on all regulatory business requirements
Serve as primary liaison between the key business stakeholder and technology
Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Create and facilitate training sessions, webcast demos, User Acceptance Test scripts, and business scenarios
Create, manage and maintain a project plan and act as the project manager for all follow ups across various departments
Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements/performance reporting/advices/letters/notices for the America's region
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Qualifications:

Previous relevant experience preferred (combination of education/experience)
Proficient in Microsoft Office
Proactive leadership and motivational skills
Proven organization and time management skills
Demonstrated problemsolving and decisionmaking skills
Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Actividades:
Seguimiento al testing / testeo de los controles de la operación.

Validación de información de los controles ARCM en la verificación de monitoreos / mensual trimestral, semestral y anual.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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