Mainframe Technical Support Analyst AMI Security - Guadalajara, Mexico Metropolitan Area
hace 3 semanas
Job summary
We are looking for your talent to work as Mainframe Technical Support Analyst AMI SecurityManage troubleshoot and resolve technical issues related to BMC AMI Ops products and their integrations within defined service levels Respond to customer inquiries via phone email and web channels providing accurate timely and professional solutions Document all customer interactions diagnostic steps and resolutions in BMC's issue management systems to ensure knowledge sharing and audit readiness Collaborate with Engineering escalate issues to R&D as needed ensuring visibility progress on critical cases Maintain a consistently high level of customer satisfaction by applying both technical insight effective communication Contribute to knowledge capture initiatives support continuous improvement in internal processes customer experience
Descripción del trabajo
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