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Installation Partner Manager - Xico, México - Motive
Descripción
About the Role:
As the Installation Partner Manager for Motive's Professional Services Organization, you will use your superior installation expertise to evolve our professional installation and service offering program and network to improve the customer and partner experience and to scale the organization for continued growth.
As an Installation Partner Manager, you will support the Professional Services leadership team in fostering a healthy environment where employees can thrive and collaborate.
You will work closely with Onboarding Project Managers who are Motive product experts responsible for the training and implementation of Motive hardware and software, with the highest value on customer success.
Professional Installation Service offering is a meaningful part of their onboarding success and adoption of the product during the initial stages of the customer lifecycle and transition to Customer Success.
You will work with cross-functional teams to understand business needs and how the Installation Network can help support and expand the growth and continued success of Motive.
You will be a subject matter expert in your area of expertise providing technical knowledge to internal teams, customers, and partners while helping to drive innovative solutions to build the future of Motive.
What You'll Do:
Be a crucial member of the PS Leadership team, helping guide the development of a world-class Professional Services organization at MotiveLead an organization of partners responsible for supporting the Professional Services Experience post saleReview the existing partner strategy, SOPs, and metrics to ensure our goals are met and measurableConduct Quarterly Business reviews and on site visits with Installation PartnersSuccessfully partner with cross functional teams in hardware engineering, product, sales, customer success and support to ensure that installations are successful and done in accordance with quality standards and proper expectations can be set and metReview and provide feedback around the effectiveness of programs through metrics, dashboard, and regular analysis of our systems and processesSupport and assist in resolving customer escalations, including participating in customer facing discussions, developing a strategic solution, and working collectively with other departments to ensure customer satisfactionDrive Impactful Process Improvements and Business Transformation to support the future of Professional Services and the growing businessBuild a robust online Installer Resource Center with installation guides for specific hardware products, vehicle types/model, wiring, etc
What We're Looking For:
5+ years successfully managing & supporting 3rd party partners specializing in Telematics Hardware Installations for Fleet Management2+ years in process improvement/change management/business transformationBackground in Hardware Installation and Vehicle Wiring is requiredStrong business background including project management, partner management, problem-solving, business planning, and analytical skillsStrong understanding of partner management fundamentalsExperience in evaluating partner processes and procedures to allow for and drive performancePrior experience managing multiple projects in a corporate setupExcellent interpersonal, communication (both written and verbal), and presentation skillsExperience in delivering client-focused solutions based on customer needsAbility to drive key initiatives cross functionally by leveraging both departmental and cross-functional relationships not directly under managementProficiency in English and Spanish is essential for this role, with the ability to fluently converse and write in both languages.
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communicationMust be located in or around the Mexico City areaPay Transparency Your compensation may be based on several factors, including education, work experience, and certifications.
For certain roles, total compensation may include restricted stock units.Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage and life insurance.
Learn more about our benefits by visiting Motive Perks & Benefits.#J-18808-Ljbffr
