IT Support Specialist - Ciudad de México - Engage ESM

Engage ESM

Empresa verificada

Ciudad de México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Publication Date:
Mar 31, 2023
Ref

No:
466325
Location:Mexico City, MX, 6600
The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space.

Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

- We are currently looking for
-
IT Support Specialist

Roles and Responsibilities

Checklist items (daily, weekly, monthly, quarterly, semiannual, annual) o Firewall reviews
GPO reviews
Baseline reviews
Weekly Tenable scans: export reports for scheduled scans, filter scans for vulnerabilities.
Security Operations daily tasks
Atos will provide support for all Mac hardware related issues and requests
Atos will perform Apple desktop, laptop equipment repair activities
Atos will act as single point of contact for troubleshooting activities.
Responsible for liaising with other GIT teams, as well as InfoSec teams to ensure MAC based OS solutions are top of mind and solved for as a part of new tech upgrades, rollouts and maintenance of existing platforms. (VPN example, CASB RFP example, Teams example)
Maintains full and holistic working knowledge of multiple systems and platforms specific MAC user base relies on to execute their work and their part in workflows (intersection of platforms, interconnectivity points)
Work with US based Atos team to provide guidance & assistance if needed on Mac image and software standards
Atos will assist in delivering Mac hardware refresh services with hardware refresh project team.
Atos Technician will support the Boston MFS location 7am 4pm.
If needed after hours MFS will pay Atos overtime rates per the Statement of Work and Master Services Agreement

Activities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
Documents, maintains, upgrades or replaces hardware and software systems.
Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.
Performs work in compliance within specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC), notebooks or any other equipment that has authorized access to the network.
Provide training end users on how to operate the equipment as requested

Required Skills and Experience

24+ years of experience in the field working as an IT Support Specialist or in a related area.
Familiar with a variety of the fields' concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.
Excellent technical knowledge of PC's and desktop hardware.
Able to operate effectively in a team environment with both technical and nontechnical team members
Selfconfidence in your analytical and problemsolving skills + good communication (both verbal and written) skills
Planning, organizing skills + good administration management skills
Desired: _
Microsoft Certified Technology Specialist essential, A+, or similar certifications Request: Our goal is to properly staff this service to meet the MFS Mac community needs today.

Our Offering

100% Payroll Scheme
Benefits above the Law
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.**Choose your future. Choose Atos.